If you have found a role as a Benefits Assessment Officer, then you will normally have a background in Customer Service or Admin.
This role involves dealing with ensuring that benefits are claimed for the right reasons, that people are getting what they are entitled to but at the same time ensuring that they are doing everything they can to find work.
A big part of this role will be administrative based in terms of sending out letters, making appointments etc but you will also be required to discuss details with people on the telephone, face to face or by any other methods of communication.
If you feel that you are able to do this effectively then the below covering letter could be a guide as to help when making your application.
Cover Letter Example for Benefits Assessment Officer
Mr. A. Employee
1, My House
1st November 2014
Mrs. A. Manager
Application for a Benefits Assessment Officer (council)
I would like to apply for the role of Benefits Assessment Officer which I have seen advertised in (where and when). Please find enclosed my CV and application form as downloaded from your website. (Usually for council roles, jobs are applied for in form of an application form).
I have had previous experience of dealing with customers from a telecommunications company which entailed sending out bills, making any revisions, dealing with any queries, ensuring payments are made, taking payment over the telephone and internet etc. A big part of my role was dealing with customers face to face and over the telephone, explaining deals and plans to them and trying to ensure they had the best deal that could have in their package.
I feel that because of the role I have done to date it has made me very organised and customer focused and feel that I would be able to transfer over to this kind of role. From the research I have done into this role, I feel that I would make a good Benefits Assessment Officer as I am a confident communicator and very thorough in my work. I have also had experience of assessing people’s suitability from my recruitment days, this included interview and matching them to correct roles and seeing how they operate and I have had to keep accurate and detailed logs and notes regarding conversations and meetings that I have had.
If you have any questions regarding my experiences, please do not hesitate to contact me. Finally, I would like to thank you for taking the time to read my CV and covering letter and I look forward to hearing from you.
Good luck with your job searching and writing your covering letter.