If you want to be a Customer Service Representative then you will be representing a company in front of their customers. You will need a great deal of experience in dealing with all kinds of customers to ensure that you are not fazed by negative feedback or complaints.
You will need excellent communication skills as well as good organisational and administrative skills and be able to think on your feet with a calm and personable manner.
If you are looking to write a covering letter to accompany your CV, please see the below letter which you can use as an example.
Cover Letter for Customer Service Representative
Mr. A. Employee
1, My House
1st April 2014
Mrs. A. Manager
Application for a Customer Service Representative
I have recently seen your advert for a Customer Service Representative and I would be very interested in applying for this role. Please find enclosed my CV which details my skills and experiences.
I have had a solid background in Customer Services and thoroughly enjoy talking to different customers. I feel that I would make a good representative of the company for the customers and think that my communication skills are my biggest strength.
I have had cases in the past which have been quite difficult to deal with but I have always dealt with these effectively and always know when to escalate a problem that cannot be resolved at my level. I am not deterred by rude customers and do my utmost to try to make the situation calmer for all concerned.
I am a very organised and determined person who likes working in a busy customer service environment. In the past I have made some of my own targets to work to which always ensures that customers are treated as well as they can and that they do not have any complaints about our company.
I have enclosed my CV for you to look at. If you have any questions, please do not hesitate to contact me and I will be happy to answer anything that I can.
Thank you for taking the time to read my letter and CV and I look forward to hearing from you.
Good luck with writing your letter and CV.