If you are looking to work in the civil service then you could work in a variety of different roles depending on your skillset. But to do any role you will need to be very organised and able to work to very rigid procedures and policies.
You will need a strong administrative background and good customer service skills for any role with the ability to be able to communicate effectively and confidently.
If you have seen a role within the Civil Service which you would like to apply for, please see the below CV example to help you update yours.
Civil Service CV Example
I am a confident communicator who has good written and oral skills. I feel that I have excellent communication skills and can work well as part of a team environment. I feel that I have gained enough experience and am able to deal with customer complaints easily.
I am self-motivated and understand the importance of confidential information. My skills are very accurate and I pay great attention to detail. I like to ensure that I complete my work on time efficiently.
I am IT literate and pick up new packages and systems quickly. I enjoy learning new skills and would like to gain some more qualifications specifically related to my role.
I am very strict and like to follow procedures and guidelines and adhere to these easily. I feel that I have good judgment about people and can thoroughly make a decision as necessary following strict procedures.
Date to Date or To Date – Civil Service – Where?
In my role within the Civil Service, I liaise with different departments on a daily basis processing information and queries from customers and providing support. My responsibilities include:
- Processing information and enquiries from customers
- Providing support to internal departments
- Making decisions on cases and updating procedures
- Ensuring the correct procedures are being followed and have been updated and issued
- Processing payments
- Resolving issues
- Researching information
- Ensuring paperwork is correctly filled out
- Providing good customer service skills
- General admin and typing, report writing, forms etc.
University, College, School – For all include titles/subjects and qualifications.
SKILLS AND ABILITIES
Computer skills – MS Office, Excel??? Any internal packages, in house?
Anything directly related to the specific role?
HOBBIES & INTERESTS
What do you like to do outside of work?
Available on request.