The ICT Support Analyst provides technical first level support to internal and external user through different channels (e-mails, phone, ticketing systems, walk-in,..) when dealing with SW, HW and INTERNET issues. This professional cooperates as well with suppliers and providers and needs to have really detailed knowledge of all IT products.
As working mainly with clients, the ICT Support Analyst should have excellent communication and interpersonal skills and needs to be as well able to prioritize tasks and to recognize when a more technical and in depth support is needed.
ICT Support Analyst Cover Letter
Dear HR / Recruitment Manger,
Application for the vacancy of ICT Support Analyst.
It is with great interest that I am presenting my CV for the position advertised in (where the job was found). I am greatly interested in this position and I believe that my profile could be the perfect fit for your team.
As IT Support Analyst, II have X years of experience within the IT industry. I have been accountable for supporting internal and external clients when facing IT-related problems and I have been involved in several IT projects. I enjoy working in challenging environments; I am a good team player but as well I am able to solve IT issues on my own. During my past working experiences, I have developed flexible and proactive approach to provide effective and efficient solutions to clients.
Thanks to my excellent communication skills, I am able to explain technical and IT-related problems to non-technical users in an easy way. I am also able prioritize tasks and to realize immediately when an issue needs to be escalated to the second level support.
If you are looking for a precise, customer-oriented and qualified employee, I am the perfect person for your company. I am available for interview at a time convenient for yourselves, and I would be pleased to attend for interview at your convenience to allow me to discuss my experience and qualities further. My full contact details can be found on my CV.
Many thanks for your time, and I hope to hear from you in the near future.