Use this CV example for Service Desk Analyst job applications.
CV Example – Service Desk Analyst
John.email@example.com 1 Pleasant Street, Small Town 07707707707
A technologically-minded, intelligent individual with a passion for excellent customer care and a background in computers and information technology, seeking employment as a service desk analyst.
Small Town Community College
July 2015 GCSE/BTEC
7 GCSE’s A*-C
BTEC Information Technology, PASS
AIDA (Award In Digital Applications), MERIT
CIDA (Certificate in Digital Applications), MERIT
| Riverside Retail Park, Big City
Computer Customer Care Representative August 2015 – Present
Duties included remote technological support for customers experiencing problems with their computer software or arranging warranty replacements or repairs for customers with hardware issues. Learned a lot about customer service, which was for the most part, the most enjoyable part of my job, and I improved my skills in patience and diplomacy for customers who rang up and were irate or abusive. I found my background in IT very helpful when I began working in this role.
The Local Shop
| 1 High Street, Small Town
Computer Customer Care Representative January 2015 – August 2015
Worked here to gain experience in the customer service and retail sector. Duties included ordering and stacking stock, cleaning, and serving customers on the till. Enjoyed engaging with customers and getting to know them in order to make them feel welcome.
Competent with most computer interfaces and service desk software.
Motivated and proactive
Friendly and helpful to customers, striving to provide a high standard of care at all times.
Available upon request
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