If you are looking for an IT Helpdesk Manager position then usually you will have had some previous support experience in an IT capacity and be used to providing support and good service to clients, colleagues etc.
As a Helpdesk Manager, you will need to be able to monitor and develop the helpdesk staff/team and ensure that they are providing a good service and providing the support that is part of their remit.
You will need excellent interpersonal skills as well as good customer service skills and communication skills.
Starting salaries for managers from £19,500 to £24,000 a year. If you are an experienced helpdesk manager then your earning can be between £20,000 to £28,000 a year. Managers with more qualifications can earn up to £45,000 a year.
If you are looking for help with a covering letter, please see the below example:
IT Helpdesk Manager Cover Letter
John Brown
222 Every Road, Any Town, AA1 1BB
___________________________________________________
Mrs Jane Smith
ABC Company
All Streets
Any Town
YY1 1ZZ
(Date)
Dear Sir/Madam,
Application for the role of IT Helpdesk Manager
I would like to apply for the role of IT Helpdesk Manager which I have seen advertised in (which publication or online and when).
I have been working in an IT support role for (how long) and enjoy being able to help customers and clients when they are struggling with their IT equipment. I like to ensure that I understand their products and systems very carefully so that I can provide the best support I can and resolve their issues in a timely fashion.
Having done this role for (how long), I now feel that I am ready for a new challenge and having supervised staff in my Manager’s absence I feel that I have got good management skills and I would like to take this further.
I have detailed my support experience clearly in my CV for you to look through including any training courses that I have been on and areas and systems that I have learnt.
I have good communication skills as demonstrated by my support roles and I have got good feedback which I can show you if you were to invite me to an interview.
Thank you for taking the time to read my letter and CV and I look forward to hearing from you in due course.
Yours sincerely
NAME SURNAME
Good luck.
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