How to become a Insurance Technician . Read through our comprehensive job guide to learn more about this career.
What does an Insurance Technician do?
As an insurance technician, you would provide administrative support in all types of insurance work. You could work as one of three main types of insurance technician – underwriting or processing, claims and broker technicians.
In underwriting or processing, you would deal with applications for insurance quotes. Your main duties would include:
- checking proposal forms from customers or brokers
- getting more information from customers if necessary
- using standard rates to quote premiums.
As a claims technician you would deal with paying out claims to policy holders. Your work would include:
- taking claim details or issue forms
- checking that the policy covers the claim and that premiums have been paid
- gathering information such as receipts, photographs or accident reports
- arranging for payment to be made on straightforward claims.
As a technician for an insurance broker, you would:
- advise customers about insurance cover
- check insurance proposals and claims forms
- contact customers for more information
- keep customers informed about the progress of any claims
- deal with straightforward policy renewals.
In any type of insurance technician role, you would also do clerical tasks like sending letters, updating records and dealing with customer enquiries.
In a full-time job you would work 35 to 40 hours a week, in an insurance office or contact centre. You might work standard office hours Monday to Friday, or shift work including evenings and weekends which is common in call centres.
You would be office-based, and spend most of your time speaking on the phone and using a computer. As a broker technician you might also spend time out of the office, visiting clients or underwriters.
How much does an Insurance Technician earn?
Salary and pay information:
- Starting salaries can be between £17,000 and £21,000 a year.
- With experience, this can rise to between £22,000 and £27,000.
- Senior technicians with advanced qualifications and specialisms may earn up to £47,000.
Salary packages may also include insurance, pension benefits and bonuses based on personal or company performance.
Figures are intended as a guideline only.
Entry requirements will vary between employers. Some may value your customer service and administrative skills more than qualifications. Others may prefer you to have some GCSEs (A-C) including English and maths. You may need A levels or similar qualifications to get onto management training schemes.
You will find it useful to have experience in office work or customer service, whatever your qualifications.
If you have a degree, you may be able to join a large insurance firm’s graduate training scheme. Most degree subjects are accepted, but you may have an advantage with a good degree (class 2:2 or above) in a business or maths-related subject.
You may be able to get into the insurance industry through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more, visit the Apprenticeships website.
Training and Development
Your training will usually be a mixture of learning on the job and studying for insurance industry qualifications, possibly through a company’s structured training scheme.
The Chartered Insurance Institute (CII) provides a clear career structure from trainee to professional level, with qualifications as follows:
- CII Certificate in Insurance
- CII Diploma in Insurance
- CII Advanced Diploma in Insurance, leading to Associate membership of the CII (ACII status).
If you work for an insurance company that deals with the London Market, you can also take the CII’s Lloyd’s and London Market Introductory Test.
Many employers expect you to have or be working towards full ACII status as your career progresses.
Some employers offer other entry-level insurance qualifications, such as the ifs School of Finance Certificate of Regulated General Insurance (CeRGI).
You should continue to develop your insurance knowledge and skills throughout your career. The CII and ifs School of Finance both run a range of short courses at training centres throughout the UK – see websites for more information.
Skills and Knowledge
- good spoken and written communication skills
- excellent customer service skills
- accuracy and attention to detail
- confidence in dealing with numbers
- tact and assertiveness when dealing with customers who may be distressed or angry
- team working ability
- the ability to work well under pressure and meet deadlines
- good administrative and computer keyboard skills.
You could work for insurance companies or brokers of all sizes all over the UK. Jobs may be advertised in the local press, Jobcentre Plus, in industry magazines, and by financial services recruitment agencies.
With experience, you could be promoted to department manager. You could also move into other areas of insurance like loss adjusting, broking, account management or compliance.