Want to kick start your career in customer service in the UK? An impressive customer service assistant CV to convince recruiters to land interview calls is an asset.
Customer service is a recession-free job opportunity with steady growth in the long run. Almost every business has a customer service department, and globalisation has significantly increased the demand for customer service assistants. Hence, many students choose this career every year for stable job opportunities.
How to Write a Customer Service Assistant CV?
CV for customer service assistant carries the essential information regarding the duties and skills required for the job. A worker in the customer service department must have excellent communication skills, empathy, and expertise. They usually attain customers’ needs, give information, solve complaints, take orders and sell products.
A customer service assistant’s CV must include essential skills and relevant experiences. If you are a fresher candidate, add any vocational training you have attended in your college. Also, if you have any part-time job experience, include the details in your CV.
Specialised qualification is not crucial in customer service. A bachelor’s degree from a prestigious university would help. Reading and understanding the job description for a customer service assistant is imperative.
Customer service is the face of the business, and customer service assistants create the first impression among customers. They are the ones who convince customers to take a buying decision.
Similarly, your CV is the ticker for your recruiters. It carries your first impression of suitability for the job. Hence, format your CV mindfully and professionally. Provide relevant information to the recruiter about a specific job looking for.
Structure & Format of a Customer Service Assistant CV
When hiring managers examine your CV, they focus on the design and format. The format should be professional. Prepare an outline of the information you will put in your CV and arrange them properly. When you plan to include any specific information, consider whether it is relevant to the job profile.
Standard CV formats suggest arranging information in the following order:
- Put your name in bold letters at the Top of your CV.
- Provide your short personal and contact detail.
- Write your profile statement.
- Mention essential skills for customer service.
- Provide your professional experiences. Freshers can mention vocational training, internship, and apprenticeship.
- Mention your academic grades.
- Mention your interests and hobbies (Optional).
Refrain from elaborating on any redundant information in your CV. Hiring managers usually have six to eight seconds to go through your CV. So highlight all necessary information to help them find all required information at a glance. For practical ideas, consult with professional CV writing services. They can help you with a customer service assistant CV template.
Formatting Tips for a Customer Service Assistant CV
Consider free space, minimalist design, and readability when choosing a CV format. These are the most crucial factors for a successful job hunt. The other CV formatting tips:
- Keep one-inch margins on each side of your customer service assistant CV.
- Use official fonts like Calibri, Arial, Time New Roman, etc., in your CV.
- Use left alignment in your CV, and don’t justify the texts.
- Highlight the headings and important information in a capital case, bold letters, and bullet points.
- Keep the descriptions short.
- Keep your CV two pages long.
1. Highlight Your Name and Contact Detail
Anyone who holds your CV should see your name first before they focus on other information. So, put your name at the top of your CV and write your contact details below your name. So, hiring managers can contact you immediately for an interview call.
Write your name in capital and bold letters in bigger fonts. Put your contact number below your name for easy access. Then put your address for correspondence followed by email id. Also, you may include your social site links and portfolio website.
2. Write a Persuasive Profile Statement
The profile summary is your opening statement to the organisation. It includes personal characteristics, proficiency, and achievements. Share your last organisation’s testimonies to convince recruiters about your fitment. Recruiters’ favourite interview question is “what value will you add to our organisation?” You can mention it in your profile statement.
Read the job description carefully before you write a summary of your achievements. Remember to include keywords from the job description. For example, if the job profile is ‘customer service advisor,’ mention the term in your opening statement. You may refer to a ‘customer service advisor CV example’ or contact a professional cover letter writing service to create a compelling profile statement.
3. Specific Customer Service Assistant Key Skills
Communication soft skills are the most crucial for customer service. Also, several other skills, such as adaptability, positivity, calmness, empathy, professionalism, etc., are essential in customer service.
Many organisations ask for specialised skills, like language proficiency, written communication skills, computer literacy, etc. So, mention the skills the hiring managers are searching for in candidates. If your skills match their expectations, they will select you for interviews.
4. Describe Your Professional Experiences
Professional experience is proof of your suitability for the job profile. Recruiters will check out your experiences at a glance. So, list your previous companies in reverse chronological order. Also, mention your service projects with a bit of insight. You can add two sub-sections under this point. Those are –
Mention your duties and responsibilities in your previous customer service position. It will help the recruiter better understand your roles. Here you can mention your previous projects and service teams.
This section is your opportunity to showcase your achievements in previous organisations. You can share your previous performance reports in achievements.
5. Mention Your Academic and Specialised Qualifications:
Write your academic grades in reverse chronological order in simple texts. Mention the educational degrees, grades, year of passing, and names of your school, college and university. Recruiters can have a comprehensive idea about your qualifications.
Also, if you have any specialised coursed like soft-skill training, communication courses, etc., mention them under a separate bullet point. You may refer to a customer service supervisor cover letter example to showcase your skills and qualifications properly.
6. Add Your Interests, Hobbies and Extra-Curricular Activities (optional)
Your interests and hobbies will give the recruiters a comprehensive idea about your personality and preferences. Though it is optional, you may skip this point if you like. But it is better to showcase an extra-curricular activity as your extraordinary achievement.
The chances of your interview selection entirely depend on how your CV influences the hiring managers. As mentioned, these points above are crucial for every ‘Customer Service Assistant CV‘. Only you need to arrange them tactically to attract the recruiter’s attention at a glance and secure the interview call.
Cover letter with Your CV for Customer Service Assistant
A cover or supporting letter provides further details about your skills, abilities, and intentions for joining the job profile to hiring managers. It is your formal chance to express the values you will add to the organisation and establish your suitability for the job.
Professional hiring managers usually read the supporting letters before focusing on your CV. So, refer to a ‘customer service assistant CV template‘ and cover letter examples for practical ideas.
Creating a unique CV is about showcasing your skills, expertise and achievements to convince employers about your suitability for a customer service job. It does not require specialised qualifications. Soft communication skills are essential in customer service.
Hence, showcase all your positive attributes in your customer service assistant CV. If you have experience in customer service, you must include your notable achievements in this industry. Freshers should add their vocational training as experiences. So, why wait any longer? Create an influencing CV and kick-start your customer service career.
Frequently Asked Questions
A customer service executive should have these five most essential qualities –
- Superb communication skills
- Instant problem-solving abilities
- Conscientiousness and loyalty
- Understanding and patience
- Persuasive skills and politeness
Customer service skills refer to the skills required to satisfy the clients and fulfil their specific desires as possible. Hence, mention the soft skills such as adaptability, empathy, professionalism, etc. and your specialised skills, like language proficiency, computer literacy, written communication skills, etc. You can refer to a customer assistant CV example for better ideas.
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