If you are looking for a Customer Services Assistant role then you will need experience in Customer Services either on a face to face basis or over the telephone.
Employers will be looking for excellent communication and listening skills and are able to talk to customers well and provide excellent customer service and resolve any problems that arise or escalate anything that needs to be dealt with by a Manager.
You will need to have an organised manner and be able to plan and prioritise your workload and be happy spending all day talking to customers and trying to get hold of them.
If you are looking to update your CV please see the below CV example:
Customer Service Assistant CV Example
I have over 2 years experience of working with customers in different settings and I believe that I have excellent communication skills. I thoroughly enjoy talking to new and existing customers on a daily basis and building relationships with my customers so that they come back to me on other occasions.
I am a very motivated individual who works in an organized fashion, following strict procedures and ensuring that nothing gets missed on my daily planner. I like to ensure that I always follow up with customers after a sale and ensure that they are happy and gain any feedback that I can at that time.
I enjoy new challenges and I am always keen to try new things and new areas. I enjoy learning new skills and I am always happy to help others.
Date to Date or To Date – Customer Service Assistant – Where?
In my role as Customer Service Assistant I provide a telephone service for customers wishing to return items, buy items or gain information etc. My responsibilities include:
- Taking calls from customers and dealing with their requests effectively
- Making accurate logs on my calls and noting how many calls I have taken on a daily basis to match my targets
- Helping to reduce the call log of customers needing a response or feedback regarding their enquiry
- Sending anything out as per my conversation with a customer
- Issuing refunds or credits to people’s accounts
- Helping new staff in their learning program, acting as a mentor.
University, College, School – For all include titles/subjects and qualifications.
SKILLS AND ABILITIES
Computer skills – MS Office, Excel??? Anything relevant, industry specific packages?
Any Customer Service training or direct industry related training?
HOBBIES & INTERESTS
What do you like to do outside of work?
Available on request.