If you are looking to work in a Customer Contact role then you will usually come from a strong customer services type background and enjoy and be good at dealing with customers.
As a Customer Contact person, you may work face to face with customers or over the telephone so you will need good communication skills, be able to think on your feet and also follow company procedures and processes. Customer service skills are essential in order to do this job.
If you are looking for a covering letter to support your CV in an application, please see the below example. Don’t forget to amend this covering letter as suitable before using it for your job applications
Customer Contact Agent Cover Letter Example
Jessica Brown
222 Every Road, Any Town, AA1 1BB
_____________________________________________
Mrs Jane Smith
ABC Company
All Streets
Any Town
YY1 1ZZ
(Date)
Dear Sir/Madam,
Application for the role of Customer Contact
I would like to apply for the role of Customer Contact person which I have seen advertised in (which publication/when) and I have enclosed my up to date CV.
I have been working with customers for (how long?) on a face to face basis and also over the telephone. I am happy doing either role and enjoy developing my customer skills further. I have been on many training courses as you will see from my CV and have won a few customer related awards for providing excellent customer service.
I have a very patient manner; I like to follow the company procedures and like to ensure that I do my very best for a customer. I have also had some experience of dealing with complaints from customers and making decisions about when to escalate these complaints and how to resolve these.
I am hardworking and very organised, I like to ensure that I get through all the customers I need to get back to in a day and also take on any new customers calling into the store.
Please find enclosed my CV, should you be interested in my skills and experience further please do not hesitate to contact me.
Thank you for taking the time to read my letter and CV.
Yours sincerely
NAME SURNAME
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