If you are looking to be a Customer Adviser then you will more than likely come from a customer services background. As an Adviser you will provide advice to the customer and this could be face to face or over the telephone.
You will need to be able to demonstrate a proven track record in providing excellent customer service for other companies and being able to follow company procedures and know when to escalate any problems that may occur.
Employers will be looking for excellent communication skills, a similar and proven record of employment for a number of years and someone who is very good with customers and resolving any issues as far as they can.
If you are ready to write your covering letter to go with your CV then please see the below example that you can use as a guide.
Customer Adviser Cover Letter Example
222 Every Road, Any Town, AA1 1BB
Mrs Jane Smith
Application for the role of Customer Adviser
I would like to apply for the role of Customer Adviser role which you have got advertised in (which publication, when and any job reference).
I have a proven track record of working in Customer Service roles since leaving school and I enjoy this kind of role and would like to progress within it. I have worked for a number of retail companies looking after their customers and I like to ensure that I provide the best advice I can to help customers with their purchases or after care.
I feel that I have developed my communication skills and they are very good as well as my listening skills which is essential for this role. I have been used to helping new colleagues learn about their roles and providing support to them.
Please find enclosed my latest CV which details my past roles and experiences. If you have any questions, please do not hesitate to contact me and I will be happy to answer any questions that you may have.
Thank you for taking the time to read my letter and CV. I look forward to hearing from you.