As a Civil Service Administrative Officer, you will work to deliver services to the general public and apply governmental policies. To do this role you will need strong administration skills and be able to work to strict rules and procedures adhering to policies at all times.
It will depend on the specific department as to exact skills required and prior knowledge, however, you will need a good background in customer services and be able to communicate effectively with others.
Salaries for Civil Service Administrative Officers: Newly started officer salaries start at around £16,000 a year. Administrative officer earnings are on around £15,000 a year and if you have experience then your income will be even higher, up to £24,000 a year.
If you are looking to send a covering letter with your CV, please see below. You should amend this letter example as suitable before using it for your job applications.
Civil Service Administrative Officer Cover Letter
Mr. A. Employee
1, My House
Mrs. A. Manager
Application for the role of Civil Service Administrative Officer
I would like to apply for the role of Civil Service Administrative Officer which you have advertised in (where) and (when). Please find enclosed my application form (you usually complete application forms for these roles), CV and covering letter.
I am a very organised individual who has a solid background in customer service. In the past, I have worked as a (what if this is similar to the department looking for the role).
My previous experiences are of talking to customers face to face and over the telephone, dealing with their enquiries and trying to resolve any queries they may have. I feel that I am good at making decisions and making these based on facts and following strict company procedures.
I have also had some experience of dealing with complaints and escalating these as necessary to ensure customer satisfaction. I am numerate and literate and I have excellent IT skills. I learn new processes and procedures quickly and enjoy learning new skills to improve myself for the better of the company I work for.
My CV and application form details my previous roles and experiences, if you have any questions or would like me to attend an interview, please don’t hesitate to contact me.
Thank you for taking the time to read my application.
Good luck with your applications.