Call Centre or contact centre operators work for many different business and service providers dealing with customer queries on the telephone, text, by email, fax or even letter.
Mostly you will work on the telephone however you may be working by email, mail order etc too. You don’t always need formal qualifications to get a call centre operator job however some employers may ask certain entry requirements.
You should amend this letter example first as suitable and then use it for your job applications.
Call Centre Operator Cover Letter
Mr John Brown
222 Every Road
Mrs Jane Smith
Dear Mrs Smith
I noticed your advertisement for the post of Call Centre Supervisor on XYZ website this week and I enclose my CV for your consideration.
I am able to offer experience in both retail sales and call centre operations and have enjoyed both experiences equally. I am motivated by solving problems and meeting customer expectations that leave them happy. In my time with DEF Call Centre, I often received excellent performance review feedback and was consequently given the responsibility of supporting new starts with the company. I have an attractive telephone manner and can quickly establish a rapport with customers, even if they have a complaint to raise.
I believe that I am a dynamic and enthusiastic worker who has a good rapport with colleagues. I understand the procedures and processes that are involved in call centres and I am also able to work with sales or other targets.
I would appreciate the opportunity to discuss my skills and experience further at the interview. I can be contacted at (phone number) or (e-mail address) at any time.
Thank you for your time. I look forward to hearing from you.
We hope that this letter is useful for you and have already got the job.
Good luck with your job hunting and let us know if you need anything else. You can also ask for this letter example in PDF, Doc format.